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Membership Reporting

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 How does reporting to the National Office work?

MEMBERSHIP DATA

All CHBA members join the Association at the local level. At the National Office, we receive all of our membership information in one of three ways:

  • HBAs using GrowthZone: There is a real-time sync between your HBA's GrowthZone and CHBA National's GrowthZone. This means that your membership data automatically gets sent/updated to the CHBA National database almost immediately. This eliminates the need for you to do any reporting to CHBA, and should eliminate any inaccuracies between our data. Please note that CHBA does not have access to your HBA's database, and information only flows in one direction: from your HBA to National.
  • HBAs not using GrowthZone (outside Ontario): Your HBA should send regular membership reports (ideally monthly) in this template to CHBA National, and CHBA will update its database as we receive your information. CHBA is capable of updating your HBA's info as frequently as you can send it – our goal is to update our records within a few days. You'll then automatically see the updates within CHBA's membership listing. All of your membership information should be submitted to the National Office in an Excel document. Download the report template here. (Note: If your HBA has a different reporting template that is better suited to your needs or you have any questions about using the Membership Reporting Template please contact membership@chba.ca.”)
  • HBAs not using GrowthZone (within Ontario): You should be updating your membership information in KDI (the OHBA database), hopefully at least once a month. CHBA National goes in to KDI on a weekly basis and retrieves all of the membership information from there. There is no need to submit a separate membership report to CHBA National.

Membership Remittance Forms

Annually, you must submit a Membership Remittance Form to the CHBA National Office. The purpose of these remittance forms is to formally record the membership dues from any new or renewed members for that time period that you have collected on behalf of the national level of CHBA. Please select the remittance form below that is applicable to your HBA. Once you fill out this form, please email your remittance form to membership@chba.ca. Membership fees can either be transferred using electronic funds (an e-transfer) or via cheque. Banking information for e-transfers is available upon request.


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Why send frequent reports?

Having up-to-date membership data means that your members appear in the CHBA National website's Member Directory, and that they receive access to the full offerings of the association, including e-publications, industry alerts, webinars, and other communications. It also ensures that they're eligible to enter the CHBA National Awards for Housing Excellence. New members receive a welcome email from us which includes their CHBA National website login information. Equally importantly, frequent reporting prevents complaints to you from members that notice they are not listed on the National website.

We never want HBAs to feel that payment timing is preventing them from sending updated membership information to CHBA National. As an association, we all want to provide as much value for our members as possible. While membership reporting and transfer of membership dues usually occur at the same time, please know that our priority is receiving updated membership reports as frequently as possible (ideally monthly) to ensure the best service to your members. If your dues remittance will be sent at a later time, that is not a problem. You can also always contact John Bos, our Director of Finance (bos@chba.ca, 613-230-3060 x238) regarding anything financial.